Front Office Agent
Join our Front Office team and help create a warm, seamless guest experience from arrival to departure.
About the Role
Umm Al Quwain Beach Hotel is looking for a warm, professional and guest-focused Front Office Agent to join our team. You will be one of the first points of contact for our guests and play an important role in creating a welcoming and seamless stay from arrival to departure.
Key Responsibilities
• Welcome guests and manage check-in and check-out procedures.
• Handle guest enquiries, requests and concerns professionally.
• Manage reservations, room assignments and guest information accurately.
• Coordinate with Housekeeping, Reservations and other hotel departments.
• Process payments and maintain accurate front-office records.
• Provide information about the hotel, Lumi Beach, dining venues and available experiences.
• Support upselling of hotel services where appropriate.
• Maintain the presentation and service standards expected of Umm Al Quwain Beach Hotel.
What We’re Looking For
• Previous Front Office or guest-service experience in a hotel is preferred.
• Strong English communication skills; additional languages are an advantage.
• Professional appearance and guest-focused attitude.
• Good computer and hotel-system skills.
• Ability to work shifts, weekends and public holidays.
• Ability to remain calm and professional in a busy hospitality environment.
• UAE hotel experience is an advantage but not mandatory.
Why Join Us
Join a beachfront hospitality team in Umm Al Quwain where relaxed coastal living meets genuine guest service. We are looking for people who care about hospitality, teamwork and creating memorable experiences.